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ORDER AND DELIVERY QUESTIONS
Q1. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.
Q2. Do you provide free shipping?
Yes, we offer free shipping on prepaid orders above ₹499.
Q3. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email.
Q4. Can I change my delivery address after placing an order?
Yes, you can update your address before dispatch by contacting our support team.
Q5. Do you deliver all over India?
Yes, Raw & Rare Secrets perfumes and body mists are delivered across India.
PAYMENT INFORMATION
Q1. What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery.
Q2. Is online payment safe on your website?
Yes, our website uses 100% secure payment gateways with encryption.
Q3. Can I use multiple payment options in one order?
Currently, one payment option can be used per order.
Q4. Do you provide an invoice for online orders?
Yes, every order comes with a detailed invoice sent via email.
MY ACCOUNT QUESTIONS
Q1. Do I need to create an account to place an order?
No, you can checkout as a guest, but account users get faster checkout & offers.
Q2. How do I create an account?
Simply click on “Sign Up”, enter your details, and start shopping.
Q3. What if I forget my password?
Click on “Forgot Password” and reset it via email.
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